Privacy policy

The main data controller is: 
 
01 start.physio SA 
Rue du Grand-Cerclet 2 
1852 Roche, Switzerland 
 
Some data may also be processed by other entities of the start.physio group, in particular: 
– 04 start.physio Sàrl 
  Avenue de la Gare 42 
  1870 Monthey, Switzerland 
– 02 services, unipessoal Lda 
  Rua Barão Forrester, 790 
  4050-272 Porto, Portugal 
  NIF : 515986216 

We only collect the data needed to contact you and manage appointments: 
– Last name 
– First name 
– Phone number
– Email address
– Curriculum vitae (CV)
– Medical prescription (photo or PDF), only if you choose to attach it

The appointment request forms let you attach your medical prescription if you wish. A prescription contains information about your health, which is sensitive personal data under the Swiss Federal Act on Data Protection (FADP). It is only collected if you choose to send it; you can also bring it to your first session. No other medical data is collected through the website.

The data collected is used exclusively to: 
– contact you to confirm or manage an appointment, 
– answer requests sent through the website forms,
– process your application for a job opening at start.physio,
– prepare your care and the insurance billing based on the prescription you send us.
 
We do not carry out marketing profiling or any commercial use without your explicit consent. 

Data is hosted exclusively in Switzerland by Infomaniak, an ISO 27001-certified provider. 
Limited access may be granted to the group’s internal service providers (in particular 02 services in Portugal) for administrative or technical support, under internal data protection agreements. 
 
We apply appropriate technical and organisational security measures to protect your information. 

Prescriptions sent through the website are stored exclusively in Switzerland, at Infomaniak, in a protected area with no public link, accessible only to authorised start.physio staff. They are not accessible to providers located outside Switzerland.

Contact data is deleted as soon as it is no longer needed to handle your request or manage an appointment. 

Prescriptions sent through the website are deleted from the website once they have been added to your patient record. That record is kept for the legal retention periods that apply to health records.

Your data is not disclosed to third parties outside the start.physio group, unless required by law. 
Internal service providers (02 services, Portugal) act only on our instructions and under a data processing agreement that complies with the GDPR and the FADP. 

Under the FADP (Swiss Federal Act on Data Protection) and the GDPR (General Data Protection Regulation), you have the following rights: 
– access to your data, 
– correction of your data, 
– erasure (“right to be forgotten”), 
– restriction of or objection to processing, 
– data portability (where provided for by law). 
 
To exercise your rights, contact: data@startphysio.ch 

We may change this policy at any time. Any update will be published on this page with the revision date.