Frequently asked questions

Yes. A reminder text message is sent automatically 48 hours before your appointment. 

Yes, but please let us know at least 24 hours in advance. Appointments missed without notice may be charged. 

Yes. We work with EVAM (the Vaud establishment for the reception of migrants) and are used to caring for patients who receive its support.

Our teams mainly speak French, but several team members also speak German, English, Portuguese, Italian and Spanish, depending on the location.

Yes. We regularly work with interpreters to ensure good communication and quality care.

Yes. If the request is justified (medical emergency, quick return needed after surgery, etc.), we do everything we can to offer you a same-day appointment. 
In general, we adapt our schedules to patients’ availability while keeping our promise:  “Book an appointment today and start.physio tomorrow”.

– Illness → covered by basic health insurance (LAMal), 
– Accident → covered by accident insurance (LAA), 
– In some cases → covered by disability insurance (LAI) or military insurance (LAM).

On average, a session lasts between 30 and 45 minutes, depending on the prescribed treatment.

Your doctor sets the number of sessions needed on the prescription. It depends on your situation and your progress. 

Yes. We are family friendly and accept babies or children accompanying their parents, as long as this does not compromise the quality of treatment. 

Yes, you can state a preference when booking, depending on the therapists’ availability.

The first session includes a full assessment (case history) to understand your situation, your medical background and your goals. 

→ If you are in pain, treatment will start from the very first session to relieve you as quickly as possible. 

Each session combines different approaches: 

• Manual therapy
• Therapeutic exercises 
• Personalised advice to support your recovery. 

Between sessions, you can follow a home exercise programme (HEP) via our app start.physio HEP, to maximise the effects of treatment and speed up your recovery. 

Yes. A progress review is scheduled: 

• At the 4th session for a prescription of 6 sessions, 
• At the 7th session for a prescription of 9 sessions. 

This lets us assess your progress and adjust the treatment plan if needed. 

The last session is an opportunity for an overall review with your physiotherapist: 

Administrative closure (insurance documents, archiving, etc.). 

Evaluation of results, 

Advice to maintain your progress.